Service and Warranty
At SRI, we do our best to minimize instrument downtime due to repair. That's why we've designed our GCs to be diagnosed and fixed over the phone—just call  FREE310-214-5092. You may have noticed that our GCs have a lot of "stuff" on the front panels. All those buttons allow us to tell over the phone exactly how the GC is configured (i.e. detector types, number of injectors, etc.). Therefore, when you call for service, you can get the help you need even if you've never seen the instrument before.

If we cannot fix the problem over the phone or send you the required parts for you to install, you can FedEx the instrument to our factory in its re-usable shipping container. At SRI, we've tried to minimize the inconvenience of shipping the instrument for repair by providing a belt and buckle system which secures the instrument in the shipping container within minutes, without requiring any extra packaging material.

When your unit arrives at the factory, we will normally make repairs and re-ship within 48 hours. In most cases, you will have your unit back within 72 hours of the original complaint. This is faster than most instrument companies can even schedule an on-site service call. We will fix it right the first time, test it, and obtain your approval before sending it back to you.

SRI Systems Training

Training for individuals or small groups is available at the SRI facility in Torrance, California (15 minutes from the Los Angeles International Airport) at the rate of $150 per hour. Instruction is geared towards hands-on, practical operation of SRI chromatography instruments. Time is spent one-on-one, actually running samples with SRI technicians. Four hours is usually sufficient for operators with prior GC experience. Call 310-214-5092 for scheduling.

Warranty

SRI Instruments will repair or replace any defective parts within two years from the date of shipment. Consumable items such as TCD filaments, NPD beads, DELCD heaters, FPD photomultiplier tubes (PMTs), ECD detector cells, lamps, heaters, septa, traps, filters, columns, syringes, etc., are excluded. Replacement or repair shall be the purchaser's only remedy, and in no case shall SRI's liabililty exceed the original purchase price. The equipment is purchased without any other warranty expressed or implied, including, without limitation, any warranty of merchantability, any warranty arising from a course of dealing, performance of usage of trade and/or any warranty that the equipment is fit for any particular purpose or trade. The purchaser agrees to assume all risks of defects relating to the design, construction, purchase, operation, condition, maintenance, possession and use of the equipment, and to release SRI Instruments, to the maximum extent allowed by law, from any and all liabilities, claims, or demands of any nature, including without limitation any claims based on incidental or consequential damages (forseeable or not), lost earnings, negligence (active or passive), strict liability, breach of agreement or misconduct. The purchaser is aware of and waives the provisions of California Civil Code Section 1542, ("a general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor"), and/or all other laws, local, state, federal, or international, of similar intent, scope or purpose, relating to the release of unknown or unexpected claims. It is expressly agreed that the possibility of such unknown or undiscovered claims exist and has been explicitly taken into account in determining the equipment's purchase price and that consideration has been adjusted, having been bargained for in full knowledge of the possibility of such unknown claims. In the event the equipment is sold, loaned, or otherwise transferred, purchaser agrees to bind the third party to the terms of this agreement as a condition of transfer. Purchaser is aware of the dangers, and hazards inherent in operating chromatographs, data systems, and hydrogen generators including but not limited to the warnings listed in the SRI Instruments Products Operation and Service Manual. No agent, representative, distributor, or employee of SRI Instruments has authority to amend this warranty in any way. In the event that any term or provision of this warranty is subject to valid claim of unenforceability, such term or provision shall be narrowly construed, the remaining provisions shall nevertheless survive, granting SRI Instruments the greatest possible protection then available under law.

RESTOCKING POLICY

SRI Instruments will accept any of our products for return and refund under the following restocking terms: the item to be returned must be in identical physical and working order as when it was originally sold to the customer, free from damage and wear, and it must be returned to SRI Instruments complete with all accessories, documentation, and packing materials that it was shipped with from SRI Instruments. A restocking fee of 20%, plus 1% per calendar day after 30 days from date of invoice, will be deducted from any amount refunded to the customer. Shipping charges are non-refundable. Refunds will be issued following a physical and operational inspection of the goods being returned.

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